“A year ago, after my first week in Pioneer House, I was sure of only one thing: Other than relative age group and the street address, I had very little in common with other PH residents.
After my first month, I questioned the validity of my initial assessment. I realized I shared a strong common bond with most residents: No matter what environment we came from, it was simply nothing like our new one. We all recognized the demanding, even alarming need for adjustment to this unfamiliar place.
My next realization was quite a surprise. The PH staff seemed well aware of our discomfort level — and was intently focused on making the adjustment period as painless as possible. Many months later, I can testify that the staff continues that focus on a daily basis. What a wonderful surprise. Thank you.”
“My husband and I moved from the East coast to Pioneer House to be closer to our family and we ended up with a new larger family at Pioneer House from our neighbors to the wonderful staff. We could not be happier.”
“The staff & everyone from front desk to the activities department, the nurses and the care staff is exceptional. They are caring and always willing to help.”
“One year ago we began this journey called Covid-19 and none of us knew what we were dealing with and what changes we would encounter. I felt compelled to write and thank all of you for the most consistent work and caring we received every day of this year.
We have many friends and relatives who live here and other cities and states. They told of so many hardships and attitudes in homes and Senior places who were supposed to take care of them. As I heard their stories I kept waiting for the people who worked here, including top management, to change into tired, overworked people to change somewhat. Day after day, the smiles, the friendly, helpful attitudes never changed. It blew my mind! This is not hyperbole, it is just the result of thinking about what we’ve experienced this last year.
While you and the staff made the rules as things changed for better or worse, and we the residents obeyed the rules it made everything run smoother, in my opinion. I know it must have been difficult at times but we never saw it. It was the consistency that impressed me.”